Products will be delivered to you using our chosen Mail Delivery Service.

Orders will be delivered to you at the address provided by you and entered in to the site checkout during the course of you placing your order.

We shall not be liable for any late delivery of the Products or any loss or damage caused as a result of that delay.

Delivery times may be extended over Bank Holidays or for International deliveries.



You will not be able to cancel an order after it has been submitted to us, this is because we may have already started to fulfil it.


Returning your order

In the event that the Products contained in your order are damaged or defective, or do not match the description provided by us at the time of your order, you may contact Tru Thoughts and we will advise how to arrange a full refund or replacement.

Products can be sent back to Tru Thoughts within 14 days of receipt by you. Under those circumstances, we will provide a full refund of the purchase price together with the cost of the return postage and packing.

In the event that you return any products to us in accordance with these terms and we are able demonstrate that they were not faulty when received by you, we reserve the right to refuse the offer of a refund or return the products to you and to claim the cost of such return postage from you.